STEP 1: BRING THE EMAIL OR SMS WHICH CONTAINS THE CONFIRMATION OF PURCHASE TO PICK UP YOUR WRISTBAND AT THE DESIGNATED LOCATION.
Please ensure that your provided email address and mobile number are correct as they will receive a confirmation of purchase. You can pick up your wristband – which serves as the admission ticket- at one of our ticket booths by showing your valid confirmation of purchase. Should you provide incorrect details, please show proofs which prove that you purchase the ticket.
Kindly present the SMS or email which bears the confirmation of purchase to redeem your wristband.
STEP 2: MOBILE TICKET SCAN
Our personnel at the authorized ticket booths will scan your e-ticket to check the validity of the ticket. Each e-ticket can only be used once, so it is your responsibility to ensure your ticket security.
STEP 3: REDEEM WRISTBAND
After checking and validating e-tickets, you will receive an SMS which contains an OTP to verify the bearer of the ticket. Our agent will also receive the exact same OTP and you will be asked to present your code to our agent for verification.
If you are picking up the ticket for someone else, you need to contact the bearer of the ticket to retrieve the OTP and present the code to our agent immediately within 15 minutes of the OTP valid period.
Once our agent completes the ticket verification, you will be provided with the wristband – which serves as an admission ticket - according to your purchased ticket type. Our staff will guide you on how to use the wristband when attending the event, or kindly visit Monsoon Festival website or official Facebook page to find out more.